TOYOTA MANILA BAY CORPORATION PRIVACY NOTICE
[Effective 01-October-2018, Last updated 30-June-2026]
Toyota Manila Bay Corporation (TMBC) complies with the Data Privacy Act of 2012. We are committed to safeguard your privacy to ensure that you continue to trust us in providing you The Best Dealer Experience.
During the course of transacting with any of our personnel or representatives, you may have shared certain information (e.g. Name, Address, Contact Information, etc.) required to process your transaction. These are known as “personal information”.
Scope and Lawful Basis
It is important that you understand that through your consent and our legitimate business interest, we will collect, use, disclose, and retain your personal information and other information which may be required for your transaction. Rest assured that proper control and securities are available to safeguard your privacy and that we will only use your information as described by this Privacy Statement.
The Personal Information We Collect
We limit the information we require during your inquiry but in order to complete your transaction, several personal information may be required by our personnel or representative to continue processing your transaction. Below are a list of the information we collect and whether they are required or at your own discretion
- Basic Personal Information (Required) – Information like Full Name, Address, Contact numbers, Email address are required to record your inquiry.
- Basic Financial Information (Required) – Information like employment, TIN, businesses owned or any other source of income necessary as proof of ability to pay in case Financing option is chosen for vehicle sales
- Basic Family Information (As required) Information like date of birth, marital status, spouse name, parent’s name, or brothers or sisters and their basic financial information. This is necessary if a co-maker is required by financing companies to augment salary requirement for the vehicle loan
- Other Information (Customer has option not to give) – Information like hobbies, affiliations, family information, other interests which will be used to profile customers for Customer Relations and marketing programs. Please take note that by filling up and submitting the profiling form, you agree to receive target marketing and other promotional from TMBC
How We Use Your Personal Data
Your personal data is primarily used to process your transaction whether in Vehicle Sales, Service, Parts and Insurance. We also use your data to accomplish several regulatory and administrative reports.
We use your data for the following purpose:
- To Fulfil Your Products and Services Availment – Your personal data is required to process and record your transaction. They must reflect in the primary forms required for your transactions like Invoices and Official Receipts, including electronic copies thereof, and other supplementary forms as required by the Bureau of Internal Revenue and other relevant Laws. Other information collected are necessary to attain approvals in cases of auto loans and other purchases which are financing in nature
- Improvement on Products and Services – We value you as a customer and we use your information to create meaningful and relevant improvements in our products, services and processes
- Provide Interesting Offerings and Promotions – We want you to feel that you are important so we are sending you great offers and other promotions you can avail
- Communications – We may use your information to contact you (via phone calls or any other means) to conduct after sales/service surveys or to provide you updates on deliverables.
Reasons Why We Share Your Personal Data
We share your information to third party entities outside Toyota Manila Bay Corporation only for the purposes listed below:
- Banks and Other Financial Institutions – to process your auto-loan application
- Land Transportation Office – to process your vehicle registration
- Insurance Companies – to process insurance policy application/renewal and insurance claims
- Toyota Motor Philippines – to accomplish administrative reporting, after-sales and after-service customer feedback
- BIR and Other Government Institutions – to comply with regulatory reporting requirements and other government related reporting requirements
Retention and Disposal
Existing laws require us to retain your personal information for 10 years, either in hard copies or digital format. We will securely dispose your personal data by shredding and secure deletion of your digital data after inactivity, when the required retention period lapses. If we are to retain your personal data beyond the required period, additional safeguards like strict access control, encryption and regular auditing will be implemented to secure your personal data,
Your Rights as a Data Subject
- The Right to be Informed – You must be provided with a clear, transparent and easily accessible information about how your personal data is being collected and used
- The Right to Access – You can request a copy of your personal data that is being processed and the details of its processing
- The Right to Object – You can refuse processing of your personal data including direct marketing and automated decision-making
- The Right to Rectification - You can request correction of inaccurate, incomplete, or outdated personal data
- The Right to Erasure or Blocking – You have the right to suspend, withdraw, block processing, remove or destroy your personal data
- The Right to File a Complaint – You are free to file a complaint if you feel that your personal data is misused, maliciously disclosed, or improperly disposed
- The Right to Damages – You are entitled to compensation for damages sustained due to inaccurate, incomplete, outdated, false, or unlawfully obtained personal data
- The Right to Data Portability – You must be able to obtain and reuse your personal data for your own purpose across different services
Contact Us
If you have further inquiries or complaints or if you wish exercise your rights, please send an email to [email protected]
PRIVACY CONSENT
In compliance to the Data Privacy Act (DPA) of 2012 and its Implementing Rules and Regulations, effective 08-Sep-2016, I allow Toyota Manila Bay Corporation (TMBC) to process my transactions related to its products and services.
As such, I agree and allow TMBC to:
- Collect and Process my Personal Information during the course of processing my transaction.
- Retain my Personal Information for as long as necessary for the fulfilment of the purposes for which the data was obtained or for the establishment, exercise or defense of legal claims, or for legitimate business purposes, as provided by law, unless I opt to withdraw my consent to the collection, processing and retention of my information for any legal purpose or the required BIR retention period lapses.
- Disclose my Personal and/or Sensitive Personal information to Financing Partners, Insurance Partners, Government Institutions, Toyota Motor Philippines Corporation (TMP), TMP’s dealer network, subsidiaries, affiliates, agents, representatives, or third party service providers, either of TMBC or of TMP, pursuant to the relevant data sharing agreement with TMP, TMP’s dealer network, subsidiaries, affiliates, agents, representatives, or third party service providers for any legitimate business purpose.
- Inform me of future customer campaigns and base its offer using the personal information I shared with TMBC.
I also acknowledge and warrant that I have acquired the consent from all parties relevant to this consent and hold free and harmless and indemnify Toyota Manila Bay Corporation from any complaint, suit, or damages which any party may file or claim in relation to my consent.
